Privacy Policy

At Dawood Family Takaful Limited (DFTL), we ensure secure and responsible handling of agent data.

1. Information We Collect

To provide our services effectively, we collect the following personal information:

• Agent Code: To verify and identify agents.
• Password: To secure access to the app.
• Location Data: For attendance tracking and verification purposes.
• CNIC Number: To validate user identity.
• Personal Information: Submitted through the registration form, including name, contact details, and other relevant data.

2. Use of Personal Information

The information we collect is used to:

• Facilitate app registration and login processes.
• Provide access to product brochures and customer management tools.
• Enable agents to manage sales activities professionally.
• Ensure attendance verification and track performance metrics.
• Deliver a secure and personalized app experience.

3. Disclosure of Personal Information

Your personal information will only be shared under the following circumstances:

• With authorized personnel within DFTL for operational purposes.
• With third-party service providers who assist us in maintaining and improving the app.
• As required by law or regulatory authorities.

4. Security of Personal Information

We implement stringent measures to protect your personal data:

• Encryption
• Security audits
• OTP authentication

5. Third-Party Access

We may engage third-party service providers to help deliver the app’s features. These third parties will only have access to the data necessary to perform their functions and are obligated to maintain confidentiality and security.

6. Password Management

To ensure account security, we recommend the following:

• Use a complex and alphanumeric password.
• Change your password periodically.
• Avoid reusing old passwords.
• Immediately block your account in case of suspected misuse.

7. Account Protection

• You must enter accurate and correct personal information during registration.
• In case of any misuse, report it to our support team immediately.
• The app allows you to block your account to prevent unauthorized access.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Your Rights

• Access, correct, or update your personal information.
• Request the deletion of your account and associated data.
• Withdraw consent for specific data processing activities.

To exercise these rights, please contact our support team.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. You will be notified of any significant changes via email or app notifications. Continued use of the app after changes signifies your acceptance of the updated Privacy Policy.