Vision & Mission

Our Vision

The Company will strive to become the Takaful partner of choice in Pakistan catering to the financial protection, long term savings, retirement and financial planning needs of individuals, businesses, and the public sector, in full conformity with Shariah principles.

Our Mission

To be recognized as a reputable, profitable, Shariah driven Family Takaful operator offering innovative financial solutions to its clients through best in class talent, technology and distribution power.

Our Core Values

Endeavor
Indicates an ambitious, committed, energetic approach to achieving excellence in all our endeavors.
Takaful Partner of Choice
Making our clients want to do business with us through quality proposition, product innovation, customer service, national outreach, and ethical approach.
Repute
Building reputation through customer experience, commitment to society, ethical business practices, quality advisors, reliability, and trustworthiness.
Profitability
Emphasizing commercial viability of the business and value creation for our shareholders through sustainable growth.
Shari'ah-Driven
Beyond compliance - authentically driven by Shariah principles in all our products and business practices.
Innovation
Fresh approach to product development with proactive solutions tailored to market needs rather than reactive approaches.
Talent
Best in class professionals through powerful HR policies, training, and development to understand insurance and Shariah takaful principles.
Technology
Quality IT infrastructure as a business-enabler for critical decision making and long-term sustainable growth.
Distribution
Extensive nationwide network through direct sales, branches, bancatakaful, brandassurance, and other channels for market access.

Code of Conduct

1.1
Policy Statement

“Professionalism, high ethical standards, integrity and honesty of employees are crucial for DFTL in pursuing and maintaining its regulatory role in the corporate sector. The purpose of this Code is to set down the employees' legal obligations while under the employment of DFTL and which they are required to comply. It provides guidelines to assist employees in understanding and complying with such legal & compliance obligations”.

1.2
Definitions

To provide be a broad guideline for how we do business in Dawood Family Takaful Limited (DFTL). Because it is a document, it gives a structure, but it cannot cover every questionable situation or every context of business. Therefore, we encourage all of you to be guided by your conscience, by the spirit of this policy, and fair business practices.

1.3
Eligibility

This policy implement on all permanent/non-regular/part timer/ contractual staff of DFTL.

1.4
Observation & Limitation

Employees must comply with all the requirements set out in this Code in addition to the terms and conditions of employment set out in their contracts of employment. If any inconsistency exists, this Code shall prevail. Those who are in breach of any provision of this Code may be subject to summary dismissal. Employees who have any doubt about any provision specified in this Code should consult the Human Resources Department.

1.5
Procedure
1.5.1
Ethics and Business Practice / Code of Conduct
a

The directors and employees of the DFTL seek to protect the DFTL’s assets. DFTL’s assets and services are used solely for the legitimate business purpose.

b

DFTL does not support any political or ethnic organization and the use of DFTL’s funds for any contribution to such organizations is prohibited.

c

The directors and employee adhere in letter and spirit to all laws and conform to good corporate governance. Any conflict of interests should be avoided, where it exists it should be disclosed, and guidance sought.

d

Management maintains all books, data, information and records with scrupulous integrity, reporting in an accurate and timely manner all transactions and reports.

e

DFTL is committed to provide services, which consistently offer value in terms of price and quality and satisfy customer needs and expectations.

f

The Corporation is an equal opportunity employer. Its employee recruitment and personnel policies are free of any bias whatsoever.

g

Directors and employees maintain the privacy and confidentiality of all the information including AML/ CFT, filing of Currency Transactions Report (CTR) and Suspicious Transaction Report (STR) information acquired during the course of professional activities and refrain from disclosing the same unless otherwise required by statutory authorities/law. Inside information about DFTL or its customers shall not be used for any personal gain either directly or indirectly.