Complaint lodgement can be done through the following procedures and modes;

Required documentation for any complaint to register;

• Complainant Name
• Certificate #
• CNIC #
• Contact details of the complainant
• Detailed complaint
• Any evidence of the alleged complaint

Mode of communication for lodgment of complaint;

• Call on UAN # 111-338-786 (Ext 123, 139, 105)
• Complaint form available online https://dawoodtakaful.com/LodgeComplaint.aspx
• Whatsapp on (+92 309 666 3456 or +92 300 333 1398)
• Email to contactus@dawoodtakaful.com
• Mailing address :- office # 1701-A, Saima Trade Towers, I.I Chundrigar Road Karachi.

Based upon your details provided the Grievance department will send an acknowledgment of the complaint within 2 working days assigning the complaint # to the certificate holder via SMS on the registered number OR Email on the registered email address OR Letter to the registered address.