Complaint lodgement can be done through the following procedures and modes;
Required documentation for any complaint to register;
- Complainant Name
- Certificate #
- CNIC #
- Contact details of the complainant
- Detailed complaint
- Any evidence of the alleged complaint
Mode of communication for lodgment of complaint;
- Call on UAN # 111-338-786 (Ext 123, 139, 105)
- Complaint form available online https://dawoodtakaful.com/LodgeComplaint.aspx
- Whatsapp on (+92 309 666 3456 or +92 300 333 1398)
- Email to contactus@dawoodtakaful.com
- Mailing address :- office # 1701-A, Saima Trade Towers, I.I Chundrigar Road Karachi.
Based upon your details provided the Grievance department will send an acknowledgment of the complaint within 2 working days assigning the complaint # to the certificate holder via SMS on the registered number OR Email on the registered email address OR Letter to the registered address.